This blog post provides an overview of the mail merge functionality and processes & procedures associated with it. More detailed information about all these aspects will be highlighted in subsequent blog posts. As an active member of xRM User Group my core responsibility is to send invit
Read the full article hereIn this post, I will show you how easy it is to modify the navigation pane in Dynamics CRM 2011. Like CRM 4.0, we can simply export an XML definition, make changes, and then import the XML back into the system to make the changes. The requirement for this navigation pane is that no group headings ar
Read the full article hereMicrosoft Dynamics CRM 2011 uses URL addressable forms to make it easier for system customizers to pop CRM records from different areas of the application. The URL of each entity form includes information such as the entity type code (or entity type name), the ID of the record, and depending on the
Read the full article hereThere are so many parts to Quality Assurance and testing but the one part the developers have to play in the game is to conduct unit testing on their code. Unit testing involves segregating out parts of the code and checking that it is correct and works as intended. It is preferential t
Read the full article hereIn Dynamics CRM 2011 when you are creating a Fetch XML report, you have the option to make the report available to run on a Selected Record. This means when you are viewing a report for a specific record (such as the Invoice report) the data that makes up the report will only be pulled from the cont
Read the full article hereLeads are really important for all organisations and doing rigorous follow up within an appropriate timeframe is important. Dynamics CRM gives you the ability to track your leads in your inbox in Microsoft Outlook which is a very user friendly mechanism and it saves a lot of time as well. In this bl
Read the full article hereHere we will look into how to use Workflows and setting an E-mail template to notify a user when a new lead is created. This process can save you time when you deal with new leads and want to know when a potential customer can be acquired. Let’s get into it. Please note that in order for this workfl
Read the full article hereExport the solution and create the web resource I have been involved in a project that needed to add a “Clone” button to a custom entity form. What the button does is, when you click the “Clone” button on a record, it will pop up a new browser window, and copy the values of the fields of the current
Read the full article hereA common requirement for some CRM 2011 implementations is the need to hide items in the navigation pane of an entity form. CRM 2011 introduces the ability to add or remove items directly from the form editor but there are some restrictions around the level of control a system customizer has. You can
Read the full article hereWe came across an issue with an upgrade from CRM 4 to CRM 2011 where the images were all messed up, transparency was gone and had pixelated images, there were over 100 custom entities and download/uploading these manually was not an option. Here’s a small bit of code to download image web resources
Read the full article hereOne of the best advantages of Dynamics CRM is its flexibility to be extended or to add the functionality you want. For example you might want to connect your CRM with your accounting software which can help you to reduce lot of double entry while increasing consistency. Add-on products built for tha
Read the full article hereIn this blog I will show how to create a quick marketing campaign and use an e-mail template for all participants in the campaign. It is important to design your e-mail template in such way that it looks personal. Potential customers need to feel appreciated and should be looked after with care. The
Read the full article hereI am currently in the process of setting up rigorous and robust testing systems and as a result have been doing a lot of investigation and research on the various types of testing to be conducted on a piece of software in order for it to meet the customer’s requirements and therefore achieve critica
Read the full article hereI recently found myself needing to add a left navigation group to a form. Initially I thought this would be no more difficult than adding a tab or section. I was wrong. As you can see, there is no such option to simply add a new group to the left navigation. Thankfully there are a few workarounds we
Read the full article hereIn Dynamics CRM 2011, by default there are several different views that are configured for some of the main entities, such as Contacts and Accounts. In some cases it is good to keep these default views, as they usually provide some handy information. If you are adding lots of your own views however,
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