• Covid Connection Musings

      Jaime Smith, 17 February 2021

      These Covid times have got me thinking more and more about our people, their wellness and how we can maintain a sense of connection – I am certain that I am not unique with these ponderings. At Magnetism, one of our values is “Excellence through Mastery’ and in my role as the Practice Lead the key a

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    • Communication and Successful Partnerships

      Jaime Smith, 28 September 2020

      Over the course of this year I have been completing a management course to develop my leadership and day to day management capabilities and recently some intentional investment into my marriage through commencing a marriage course with my husband. And now I am getting a singular message loud and cle

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    • The Never-Ending Story : Learning to Learn

      Jaime Smith, 21 July 2020

      The past few months has provided time for me to reflect on the good work that we do and how we can do it better, doing good is not enough. Better is a never-ending story and it is possible when the focus is on growth not solely on achievement. However, it is too easy to “get on with the job” and foc

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    • What We can Learn from the Practice of Notice

      Jaime Smith, 08 May 2020

      I don’t know about you, but everywhere I turn there is someone sharing a way to help, think differently, see new opportunities, have more connection and so on. It could become very overwhelming, when, if we are honest, we don’t need more “things” to do. We kind of have enough on our plate adjusting

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    • Building on Trust - The Foundation of Project Success

      Jaime Smith, 06 August 2019

      Trust is the foundation of all relationships, but it is not implied, it is a choice and one that needs to be developed. Here at Magnetism, we have been putting a lot of thought and energy into the values that underpin our work and how they can make or break trust. Our goal is to work as one with our

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    • Dynamics CRM 2011 – Partner vs Vendor: Let’s Play Together

      Jaime Smith, 21 March 2013

      There is the old adage “no one cares what or how much you know, until they know how much you care”, it seems like a fluffy statement but it is pertinent to all human engagement - in my experience, it underpins any successful partnership! I am not talking about us being recognised as thei

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    • What is the difference between a Business Analyst and a Functional Consultant?

      Jaime Smith, 25 February 2013

      I was recently asked “What is the difference between a Business Analyst (BA) and a Functional Consultant?” and I had to think about how to answer…..because I was sure they were different but I wasn’t quite sure how to explain it. According to the IIBA1, a BA is any person wh

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    • Dynamics CRM 2011: Prevention is better than Cure

      Jaime Smith, 19 October 2012

      Implementing a new technology into your business brings significant change and cost to the organisation.  How can you ensure that the software you have chosen is the best fit and offers the best return on investment?  As the old saying goes…”prevention is better than cure&rdq

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    • DYNAMICS CRM 2011: Our Team Day Out

      Jaime Smith, 09 November 2012

      Earlier this month Team Magnetism had an outing to a beautiful beach in the North Island.  It was a fantastic day of team building and vision setting for the coming year. As some of you may be aware, over the past month there have been changes at Magnetism. However, change can be tough on e

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    • Dynamics CRM 2011: Lessons Learned

      Jaime Smith, 15 September 2012

      Recently I had an awesome holiday in Queenstown, NZ and after perhaps a 12 year gap I tried my hand at snowboarding….it was fun and frustrating!   This photo is of me after a big tumble on the beginners slope…of all places! In reflection of the whole experience I realised that

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    • Dynamics CRM 2011: Why Magnetism…

      Jaime Smith, 01 September 2012

      I decided that this week I would take the time to recognise the hard work of my team! At Magnetism, we are consistently being recognised by the wider Dynamics community as bringing an innovative, fresh and expert approach.  This recognition does not just lie with our CEO Mark Smith gaining

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    • DYNAMICS CRM 2011: Project Management during Analysis Phase

      Jaime Smith, 24 August 2012

      I once heard that as a Project Manager I am not expected to be the expert or really do anything much other than manage the three key criteria we all know so well: time, scope and cost. This statement is good in practice, if we are practicing it consistently!  More often than not we let the

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    • Dynamics CRM 2011: Project Charter

      Jaime Smith, 17 August 2012

      Documentation is a necessary evil; as burdensome as it can be at times, it also proves immensely valuable within context.  As suppliers of a product that can be uniquely customised to client requirements we need to ensure that our customers are equipped to utilise their system to the fullest.

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    • Dynamics CRM 2011: Training

      Jaime Smith, 10 August 2012

      * Here at Magnetism we believe training is fundamental!  It is not an "IF" but rather a "WHEN" question. There are many reasons behind our dedication to training: Early Training (Analysis or even pre-sales stage) Opens up a realm of possibilities to new CRM users Creates confidence is the pr

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    • Dynamics CRM 2011 – Online Costs

      Jaime Smith, 03 August 2012

      Over the past couple of weeks I have been following up a support query for a couple of clients, with Microsoft.  There have been multiple queries about how subscription billing works online and what is and is not included in the monthly charges. As you will be aware, you can manage your subscri

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