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Part 3: Trigger actions from chatbots using Power Virtual Agents
Harshani Perera, 18 November 2020
In Part 1 and Part 2 of this blog series, I showed you how to create a bot and request information from the user. In the last part of this series, I will show you how to take this information and trigger an action to email the Customer Services team.Trigger Action1. Click the + Sign on the Message
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How to Embed a Canvas App on a Model-Driven App Form
Dominic Liu, 16 November 2020
Canvas Apps enable makers to easily design and create custom layouts and themes using the low-code, WYSIWYG (what you see is what you get) Canvas App designer. With embedded Canvas Apps, you can bring the power of Canvas Apps to your Dynamics 365 Model-Driven App forms. Canvas Apps are designed to b
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Part 2: Requesting Information from Users in Power Virtual Agents
Harshani Perera, 11 November 2020
Continuing on from my first blog about Power Virtual Agents, I showed you how to create a bot. In Part 2 of this series, I will show you how to request information from the user using the bot. I will continue to use the bot I created earlier however if you don’t have one, follow my first blog to set
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Microsoft Dynamics Marketing just got a whole lot better with the Wave 2 Release
Gayan Perera, 15 October 2020
As part of the Microsoft Power Platform 2020 Wave 2 release, the Marketing module has gotten a major overhaul in terms of usability and user experience. I’m super excited about these updates because they make marketing users’ lives so much better! These updates are also bringing Dynamics Marketing o
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Create a Chatbot without any code using Microsoft's Power Virtual Agents
Harshani Perera, 12 October 2020
In this blog, I will show you how easy it is to create a chatbot with no code using Microsoft Power Virtual Agent. We will cover:1. Creating/Setting up the Environment2. Creating the Bot3. Building your Bot4. Testing your Bot5. Publishing and Sharing your BotCreate the Environment1. Go to https://p
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Power Automate: How to import Flow Connection References
Nick Chin, 22 September 2020
Microsoft has finally announced that Solutions will now handle Flow Connections. Previously you had to import the Solution, then manually create a Connection and reconfigure each Flow individually.Connection References Now Microsoft has created Connection References for “Solution-Aware” Flows, the C
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Dynamics 365 Marketing - TimeZone Independent DateTimes in C#
Adam Murchison, 17 September 2020
Working with DateTimes are often problematic and Microsoft have added some new functionality when working with them in Dynamics 365 Marketing that may cause issues. In this scenario, we’re retrieving a Time-Zone Independent date field and setting the retrieved value into a User Local date field. Wit
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Dynamics 365 File usage over capacity issues
Nick Chin, 08 September 2020
For Dynamics 365 staying under Capacity can be a bit of an issue, as files can easily balloon in size.Normally you would delete attachments and logs to clear up space, however there is a problem where you cannot delete data.In the Power Platform Admin under the Storage Capacity you can get a detaile
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New Dialog Builder PCF Custom Control for Dynamics 365 AppSource
Paul Nieuwelaar, 20 July 2020
Our Dialog Builder app (formerly Alert.js) was recently re-approved for Microsoft AppSource, and with it comes a new PCF Custom Control that allows you to build dialogs right from within the custom control UI, without having to write any custom code.This PCF control is exclusive to the AppSource ver
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Exploring the Common Data Service (current environment) Connector
Sean Roque, 29 June 2020
In Power Automate, the original Common Data Service connector is intuitive, but it certainly has its limitations. Primarily, when deploying a Power Automate Flow across environments, the generic connector required manual reconfiguring to ensure the connectors are pointing to the correct environment.
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Tips for building your first PCF Control
Zoe Sands, 28 May 2020
I have been playing around with PCF Controls in Dynamics 365 and have some tips for anyone wanting to dive in and give it a go. There are some great resources online which really helped which I have linked below.How to create a PowerApps PCF controlPCF Control GuideWhile following the instructions i
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Setting the Organisation URL in the Power Platform Admin Center
Nick Chin, 22 May 2020
In the Power Platform Admin Center, setting the URL has confused some people familiar with the old Dynamics 365 Admin Center. This is because you can no longer set the URL on create.Here is an example of the old Dynamics 365 instance create form.In the “Power Platform Admin Center” you will need to
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The Tech Powering Our Sales
Gayan Perera, 13 May 2020
Spoiler alert – We use the Microsoft Power Platform to help us with our sales!I must confess, we don’t have a sales team. We’re a bunch of businesspeople with a very good understanding of technology. We use that as our base to help our clients realise their potential through smart use of tech. The r
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Users Unexpectedly see all Dynamics 365 Apps
Sean Roque, 12 May 2020
When we want to restrict model-driven applications in Dynamics 365 to specific Users, we can easily apply Security Role based restrictions in the applications page and select which Security Role a User needs to have in order to have access to this application.For example, we want to restrict the mod
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Power Automate Flow: Making the Filter Query Easier
Nick Chin, 07 May 2020
When I’m using Power Automate Flow with “List records” to retrieve records, the Filter Query is the hardest part to get right.This is because there is no friendly editor where you can search each field name and which will tell you how to format it.To make your life easier, you can use the FetchXML B
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