With the introduction of dashboards in Dynamics CRM 2011, users are provided with a visual representation of their business data. We can take this idea and combine it with the ability to modify the CRM user interface using JScript to show colour indicators inside CRM records and alert users based on
Read the full article hereOne of the team members here was configuring security roles and found an entity called “Post”, we’ve never seen this before and it didn’t show up under customizations. Since we’re a curious bunch we modified the database, here’s what we found... By default the IsCustomizable field is set to F
Read the full article hereFrom small to big scale sales organizations, they all face the common challenges such as an expanding customer database, increased competition, higher customer expectation, longer sales cycle, and time consuming tasks related to selling. Above all, the customers buying behaviour is changing an
Read the full article hereFrom small to big scale sales organizations, they all face the common challenges such as an expanding customer database, increased competition, higher customer expectation, longer sales cycle, and time consuming tasks related to selling. Above all, the customers buying behaviour is changing an
Read the full article hereAfter about 4 weeks of operation there should be a formal evaluation of the system to assess user-acceptance of the system and overall user-friendliness of the system. The evaluation will highlight any misalignments, software bugs, ideas/needs for software enhancements and any further training
Read the full article hereIn my previous blog post I have elaborated the process and procedure of how to create a month to date invoice report in Dynamics CRM 2011. In this blog post, I will explain more about the reporting features in Dynamics CRM 2011. As we all know the importance of sending an invoice once the work has b
Read the full article hereIf you are a Microsoft Lync user, you may have already noticed around the web some phone numbers displaying a small phone icon after them. If you have tried clicking on one of these icons you would have noticed a Lync call would have started using that phone number. While this can sometimes be annoy
Read the full article hereWhen running certain marketing promotion such as events, product launch and other initiatives, a landing page containing specific information to drive visitors to call to action like registration can be of big help. You can further track the visitors’ traffic to your landing page by linking it to a
Read the full article hereWhen running certain marketing promotion such as events, product launch and other initiatives, a landing page containing specific information to drive visitors to call to action like registration can be of big help. You can further track the visitors’ traffic to your landing page by linking it to a
Read the full article hereIf you are a Dynamics CRM 2011 developer, you may have had issues when attempting to register plug-ins on the associate and/or disassociate message via the Plugin Registration Tool. This wasn’t a problem in Dynamics CRM 4.0, so why do many websites and blogs tell me that the associate and disassocia
Read the full article hereIn Dynamics CRM 2011, when I am entering phone call activities or tasks I often find that I am updating the same activity multiple times. As a result of this I end up needing to enter in the date and time before each update to the description in order to keep a ‘time stamp’ of when each change was d
Read the full article hereKeywords determine where your website will be ranked when search engine queries are used. Websites having the highest keyword relevance will rank higher in the search engine result page. The common practice of finding the keywords is research based on all the list of possible relevant words or using
Read the full article hereIn this blog post, I have elaborated the process and procedure of how to create a Month to Date Invoice Report in Microsoft Dynamics CRM 2011. Dynamics CRM 2011 already has some in-built system reports, however, quite often users customize these reports to make them fit around their unique business
Read the full article hereWhether it is a single or bulk email you can get the analytics and detailed information on who viewed, opened, and clicked on emails that you send in your marketing campaigns or drip nurture program; you can also see the number of deliveries and bounces. Dynamics CRM gives you the ability to view th
Read the full article hereWhether it is a single or bulk email you can get the analytics and detailed information on who viewed, opened, and clicked on emails that you send in your marketing campaigns or drip nurture program; you can also see the number of deliveries and bounces. Dynamics CRM gives you the ability to view th
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