In this blog I will provide a list of the main points from a recently posted Upgrading from Microsoft Dynamics CRM 2013 to 2015 Autumn '14 video presented by Matthew Barbour. Microsoft Dynamics CRM 2015 Supported Server and Client Software • The following software is supported
Read the full article hereMicrosoft has just released the Microsoft System Center Operations Manager (SCOM) management pack for Microsoft Dynamics CRM 2013, which is great way of monitoring CRM once you are live or in production. Don’t wait till users tell you there are issues, be proactive and put in some good monitor
Read the full article hereFiddler has a nice feature for comparing two –and only two- sessions. This feature comes in really handy when your sessions become complex and hard to compare. For example, let’s say you have 2 sessions and you need to compare the 2 sessions character by character. Now to
Read the full article hereAny large organization with a help desk or service team will know that the case resolution process is never as simple as clicking a few buttons inside one application. Agents are constantly multi-tasking on various service requests at a time, searching and sifting through information on multiple sys
Read the full article hereLoad testing is performed to determine a system’s behaviour under both normal and expected peak load conditions. It helps to identify the maximum operating capacity of an application as well as any bottlenecks and determine which element is causing problems. When the load placed on the system
Read the full article hereRecently we noticed a problem where some users were not seeing that a field was required in Dynamics CRM 2013. The field still behaved the same, and would display a notification if the field was left blank, however it simply would not show the red asterisk beside the field letting the user know the
Read the full article hereBusiness Rules were introduced in Dynamics CRM 2013, which allowed customizers to create simple conditions to manipulate the form without needing to write any JavaScript. The only limitation of this was that to create If-Then-Else style conditions we had to create multiple business rules to accommod
Read the full article hereMicrosoft Dynamics CRM 2015 adds a new feature to Business Process Flows that were introduced in Dynamics CRM 2013, which now allows us to branch the process in a different direction based on some condition. Similar to in a workflow or dialog where we might have several different paths that can be t
Read the full article hereCurrently Social Listening is available for Dynamics CRM Online instances only, but with the launch of Dynamics CRM 2015 with the ‘Fall Release’, you will be able to hook up your online Social Listening instance as an integration option with all Dynamics CRM 2015 On-Premises install
Read the full article hereOne of the most useful features of Microsoft’s new Social Listening product is the ability to generate a search query. This lets you retrieve mentions of your chosen topic from blogs, facebook posts, twitter posts and news articles and then pull them in to perform analysis on. To create a new
Read the full article hereMicrosoft Dynamics CRM 2015 introduces a new Configuration Wizard for the Outlook Client. The process is pretty much the same as previous versions of Dynamics CRM, however the screens have been simplified. When you run the Configuration Wizard, the first screen you will see will give you the option
Read the full article hereAdvanced Find now includes two new operators which work in conjunction with the new hierarchies feature in Dynamics CRM 2015. These operators are called “Under” and “Not Under” and can be used when querying lookup fields in Advanced Find. I have currently set up the Users i
Read the full article hereMicrosoft Dynamics CRM 2013 SP1 introduces a new way of assigning Cases –and only cases- to the right person based on a predefined condition(s). Assuming that your organization has a customer support that receives and creates Cases. Sometimes, members in the customer support division want to
Read the full article hereRollup fields are one of the new features introduced in Microsoft Dynamics CRM 2015 that saved extra effort on Developers to calculate aggregated data from a Children entity to a Parent entity. The creation and setup of a Rollup field is kind of similar to Calculated fields except for a few things.
Read the full article hereMicrosoft Dynamics CRM 2015 introduced a new exciting feature that will reduce the effort on Dynamics CRM developers. Calculated fields are not a new Data Type in Dynamics CRM 2015 but they are fields automatically calculated after Creating/Saving a record according to the logic you create.
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