• Dynamics CRM 2011 – E-Learning

      Jaime Smith, 26 November 2011

      It is clear that Microsoft provides an array of assistance to those who use and develop Dynamics CRM 2011.  The final area that I am going to explore is the E-Learning site which you can access via the Microsoft Resource Centre from within you CRM Instance.  You need a WindowsLive ID* to s

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    • Upgrading to Dynamics CRM 2011 using SureStep Methodology

      Jaime Smith, 03 December 2011

      Currently we are working on an upgrade from CRM 4.0 to Dynamics CRM 2011, it is a large scale project and to ensure we dot all our  I’s and cross all our t’s I have been utilising Microsoft SureStep Upgrade approach.  In order to access these resources you need to be a Microsoft partner or

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    • Dynamics CRM 2011 – Testing: What and When?

      Jaime Smith, 11 December 2011

      I am currently in the process of setting up rigorous and robust testing systems and as a result have been doing a lot of investigation and research on the various types of testing to be conducted on a piece of software in order for it to meet the customer’s requirements and therefore achieve critica

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    • Dynamics CRM 2011 – Unit Testing

      Jaime Smith, 20 December 2011

      There are so many parts to Quality Assurance and testing but the one part the developers have to play in the game is to conduct unit testing on their code.  Unit testing involves segregating out parts of the code and checking that it is correct and works as intended.  It is preferential t

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    • Dynamics CRM 2011 – Why Regression test?

      Jaime Smith, 28 December 2011

       * You will have noticed a testing theme present in my latest blogs, today’s is no different! I am on a mission to ensure that we do not hand over products to our customers that are less than satisfactory – this means we test, re-test and test again! Let’s take a look at regression testing.&nb

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    • Dynamics CRM 2011 – Importance of Risk Management

      Jaime Smith, 09 January 2012

      In all aspects of our lives we assess risk, at home, while driving, playing sport and so on, likewise we need to take the time to identify and plan for risks within our Dynamics CRM project.  Being proactive about this aspect of project management can ultimately reduce the impact of potential a

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    • Dynamics CRM 2011 – Managing Change in projects

      Jaime Smith, 15 January 2012

      In any project, change is inevitable, of course everyone does their best to analyse and best define requirements and design during those phases of the project but there is always something that flies under the radar.  In order to manage and mitigate the impact of changes that occur after design

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    • Dynamics CRM 2011 – User Acceptance Testing (UAT)

      Jaime Smith, 03 January 2012

      User acceptance testing is an integral part of any software development life cycle and it provides the customer the opportunity to check out their new system in its entirety and ensure that it meets their expectations and requirements.  In this way, the customer becomes part of a larger team of

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    • Dynamics CRM 2011 – Importance of Coding Standards

      Jaime Smith, 01 February 2012

      As with any type of engineering or development it is vital to have a framework that outlines requirements and provides expectations of the way in which something should be built in order to meet best practice; Software (CRM) development is no different.  Coding Standards enable us to have consi

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