• CRM 2011 – How to Upgrade Activity Feeds

      Roshan Mehta, 27 February 2013

      Activity Feeds is a collaborative tool which sits inside CRM and allows real time notifications among employees regarding various records. The new features are available for both CRM Online and CRM On-Premise customers, and in this blog we will see how we can upgrade Activity Feeds to the latest ver

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    • CRM 2011 – Case Management Phone Support

      Roshan Mehta, 24 February 2013

      As we’ve seen with the recent release of Microsoft Dynamics CRM 2011 Rollup 12, the process-driven user interface and new integrations make everyday use quick and easy. One of the added features of the Case Management module is the ability to quickly log details of a phone call when troublesho

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    • Dynamics CRM 2011 Online – Custom Workflow Activities!

      Roshan Mehta, 21 February 2013

      The ability to create custom workflow activities and register them with CRM 2011 online has been a feature not previously supported in CRM due to security limitations. The release of Microsoft Dynamics CRM 2011 UR12 (Polaris) provides the ability for developers to write custom workflow activiti

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    • Dynamics CRM 2011 Metadata Browser

      Roshan Mehta, 17 February 2013

      The latest version of the Microsoft Dynamics CRM 2011 SDK (v 5.0.13) ships with a revamped metadata browser which allows you to get a quick glance into the customizations and configurations implemented in your CRM system. It is available as a managed solution which you can easily import into an

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    • Quickly Create Phone Call Activities in Dynamics CRM 2011 Polaris

      Roshan Mehta, 14 February 2013

      I have previously blogged about the great new Skype Integration as part of Dynamics CRM 2011 and realized that I was missing a very important feature of the integration. In older versions of CRM, I have heard from clients first-hand about the annoyance of multiple clicks and pop-ups when creati

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    • Dynamics CRM 2011 UR12 – Toggle Bing Maps Integration

      Roshan Mehta, 07 February 2013

      Previously I took you through the new Bing Maps integration as part of Microsoft Dynamics CRM 2011 update rollup 12. This feature gives users a quick view into the location of their customers from process-driven forms with single-click access to the Bing Maps website for a better user experienc

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    • Automatically Activate Processes in CRM 2011 Rollup 12

      Roshan Mehta, 31 January 2013

      Any CRM developer or customizer will know that when you deploy a managed solution, you need to make sure you tick the box that says Activate any processes and enable any SDK message processing steps included in the solution. Without this step, you run the risk of having unpublished workflows and ina

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    • Dynamics CRM 2011 Rollup 12 and Bing Maps

      Roshan Mehta, 27 January 2013

      Another nice feature in update rollup 12 for Microsoft Dynamics CRM 2011 is out-of-the-box Bing Maps integration. Previously, custom solutions were required in order to display a map on an entity form in CRM, but Microsoft have made this available as part of the new process-driven user interface. Fo

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    • Calling Your Dynamics CRM Customers with Skype

      Roshan Mehta, 21 January 2013

      Update Rollup 12 for Microsoft Dynamics CRM 2011 includes a new feature which allows you to easily call your Leads, Contacts, and Accounts via Skype. This functionality is available for phone number fields present on both process-driven forms and system or user-defined views. Those of you that are r

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    • User Interface Changes in Dynamics CRM 2011

      Roshan Mehta, 20 January 2013

      If you have signed up for a trial version of Microsoft Dynamics CRM 2011 lately, you may have noticed the slick new user interface. The new look is part of update rollup 12 and includes a few cool new features which I will run through in later posts. For now, let’s get familiar with the change

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    • Duration Fields in Dynamics CRM 2011

      Roshan Mehta, 16 January 2013

      Microsoft Dynamics CRM 2011 has been out for a while now so you probably know about custom duration fields. Duration fields were previously found only on system entities and there was no way of adding custom ones to entity forms. In this post, we will take a closer look at duration fields and unders

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    • Dynamics CRM ExecuteMultipleResponse – Analysing the Results

      Roshan Mehta, 10 January 2013

      To conclude my series on the new ExecuteMultipleRequest as part of the December 2012 release for Microsoft Dynamics CRM 2011, we will take some time to take a look at the information made available within the ExecuteMultipleResponse. This includes the IsFaulted and Responses properties. I have run a

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    • Dynamics CRM Execute Multiple – Performance Tests

      Roshan Mehta, 09 January 2013

      In my last post, I wrote about the new ExecuteMultipleRequest available in the December 2012 release of Microsoft Dynamics CRM 2011. I can conclude that this new method is fast, but how much faster is it than running single transactions at a time? To answer this question, we will conduct some tests

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    • ExecuteMultipleRequest in Dynamics CRM 2011

      Roshan Mehta, 08 January 2013

      I am excited to announce my favourite feature of the December 2012 release of Microsoft Dynamics CRM 2011 – the ExecuteMultipleRequest. This addition to the CRM SDK allows developers to create, update, and delete records in bulk for both on-premise and online deployments. In this blog, I will

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    • Considerations when building APIs for CRM 2011

      Roshan Mehta, 04 October 2012

      Our development team has been working on an API to pull and push data to and from a large system built on the Microsoft Dynamics CRM 2011 platform. The API would be used to present data in JSON format to make it easy for a website to display the information in a user-friendly manner. It would also a

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