• Single Business Numbers – Good for CRM, Good for Business

      John Eccles, 31 August 2012

      The Action Plan for Better public services for business, published by the NZ Ministry of Business, Innovation and Employment yesterday (30 August, 2012) indicates that a Single Business Number is on the way. Under the heading Action: Collect information and share it so businesses only have to tell g

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    • Avoiding CRM Project Cost Overrun

      John Eccles, 02 July 2012

      Why is it that the final project cost is often more than we expected? Many of the CRM development projects I have been involved in, the task of estimating costs has not been simple. But I am reading an enlightening book, “Thinking Fast and Slow” by Daniel Kahneman which has helped me und

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    • Automate Your Sales Process with Microsoft Dynamics CRM

      John Eccles, 24 September 2010

      Joan’s blood pressure is rising.  She is beginning to work late and when she gets home, she is grumpy with the family.  So she has decided that her dead-end job is really not worth it. The problem is that Joan knows the business well, is highly efficient and has become the critical person,

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    • Automatic Bill Collections with Microsoft Dynamics CRM

      John Eccles, 03 October 2010

      Collecting money from debtors is not exactly the best job in the company.  The glamour is in product design or marketing or selling.  Collecting money only gets attention when the accounts receivable blows out and the cash dries up – which unfortunately is what happens if collections is no

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    • Warning to NZ Small Employers

      John Eccles, 17 October 2010

      The 90-day trial period introduced in April 2009 for NZ employers was established to encourage small businesses to risk taking on un-tried staff.  It allows companies with less than 20 workers to hire new workers on the scheme, if they agree to it.  Under the scheme they have a 90-day tria

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    • The System is Silent!

      John Eccles, 31 October 2010

      A couple of years ago I listened to an employee complain about our student management system.  One of the issues that had arisen as a result of an internal audit was that some international students had expired visas or expired medical insurance and some had not had their homestay accommodation

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    • Smart Implementation of CRM

      John Eccles, 14 November 2010

      You’ve done some research and you realise that you need a state of the art CRM system to keep your business cutting edge in terms of productivity and customer service.  You know that application of CRM can bring improvements to many aspects of the business, but you don’t have unlimited capital

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    • Bulk Mail-outs via NZ Post and Address Compliance

      John Eccles, 28 November 2010

      * ** In our electronic age, “snail mail” is still alive and well.  For direct-mail marketing, newsletters and magazines there is not really a good alternative.  If you are involved in such activities, then you will most likely have come across NZ post’s bulk-mail services Bulk Discounts Th

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    • Cost-benefit and CRM System Development

      John Eccles, 12 December 2010

      I have already touched on why a new CRM system should be implemented in stages in my blog on Smart Implementation of CRM. Now I will discuss how you go about developing your Dynamics CRM system from the basic first stage (pilot) system into the system which represents optimum value for money for you

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    • Microsoft Dynamics Marketplace – Opportunities for low-cost system improvement

      John Eccles, 26 December 2010

      Users of Microsoft Dynamics CRM can now take advantage of the Microsoft Dynamics Marketplace to enhance their CRM system for relatively low-cost.   What is the Microsoft Dynamics Marketplace? An on-line store for Microsoft Dynamics CRM applications.  It works much the same as Apple’s App S

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    • CRM and Marketing Research

      John Eccles, 16 January 2011

      With a good CRM system, there is no excuse for not testing and optimising your marketing campaigns. * Marketing Research Marketing research is the systematic gathering, recording, and analysis of data about issues relating to marketing products and services. The goal of marketing research is to iden

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    • Dynamics CRM, Change Management and the Leavitt Diamond

      John Eccles, 10 August 2011

      Understanding of the Leavitt Diamond is essential for successful implementation of a CRM (or XRM) system.   Leavitt Diamond Dr Harold Leavitt was one of the great management thinkers of the 20th century. He wrote, Managerial Psychology in 1958, which is still a classic in management literature.

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    • Business Process Change and CRM

      John Eccles, 08 September 2011

      Processes are at the heart of any businesses.  These processes need to change in order to be more productive and more competitive.  CRM can be a part of that change. The principles of Business Process Redesign can be applied to the design of CRM and XRM systems.   Principles of Proces

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    • CRM Project Evaluation

      John Eccles, 20 October 2011

      After about 4 weeks of operation there should be a formal evaluation of the system to assess user-acceptance of the system and overall user-friendliness of the system.  The evaluation will highlight any misalignments, software bugs, ideas/needs for software enhancements and any further training

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