It is clear that Microsoft provides an array of assistance to those who use and develop Dynamics CRM 2011. The final area that I am going to explore is the E-Learning site which you can access via the Microsoft Resource Centre from within you CRM Instance. You need a WindowsLive ID* to sign into this site, once there you are able to browse through the E-catalog:
Under Product choose Microsoft Dynamics CRM 2011 from the drop-down list.
Under Series you can choose from 5 different options: Applications, Customisations, CRM Administration, Installation & Configuration and What’s New…
Under Collection you can simply choose from any of the courses available under the series you have chosen.
Let’s walk through it:
1. Select E-Catalog
2. Choose Microsoft Dynamics CRM 2011 in the Product field
3. Choose Applications in the Series Field (This is the best place to start if you are a beginner in CRM)
4. Skip collections unless you know the course you are after
5. Once it has filtered you will need to press the level column and filter to sort ascending
You should now see the screen below:
You will notice that the first 6 have the box on the left ticked – these are the courses we have selected to Add to My Learning and they will be added once we can click on the named button.
We can now navigate to My Learning and view all the courses we have selected to study:
I have selected Microsoft Dynamics CRM 2011: Introduction to Microsoft Dynamics CMR 2011 – Microsoft Dynamics CRM Concepts – it will pop open the following window. A great feature of this e-learning is that it provides the option to study offline by downloading the E-Learning Offline Player, when you log back on line you can press synchronise now and it will update your progress.
You do need to note that many of these E-learning courses have corresponding labs that are not available offline. You will notice in the top right corner that you progress towards completion is tracked and you can pop in and out of courses at your leisure.
You should now be able to create yourself a personal learning schedule and work your way through your Dynamics CRM 2011 online training.
* You need to be a Microsoft customer to access Microsoft CustomerSource.