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I needed Sales Force Automation to Align, Qualify, Close, Grow and Optimize my Business
Mark Smith, 19 December 2010
Let me discuss further about Sales Force Automation. Who uses Sales Force Automation or SFA? Any company or business can use the Sales Force Automation strategy. It doesn’t matter what line of business you are in, whether a large corporation or a small business - sales automation softwar
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How can a Business Apply Sales Force Automation?
Mark Smith, 02 January 2011
On my last two posts, I introduced you to Sales Force Automation (SFA). What it is? What can you get from it? How it will help you stay on top of your game? What makes it efficient? Now I’ll be discussing the implementation of such a method if ever you decide to embrace and leverage Sales Force Auto
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Microsoft Citizen Service Platform: Helping Your Local Authorities
Mark Smith, 09 January 2011
Kiwis are being served by 78 local authorities all around New Zealand, composed of 11 Regional Councils, 12 City Councils, 54 District Council, and the Auckland Council. Imagine the problems they face in providing essential services. What challenges do they have to overcome in order to get their job
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Evidence Supporting Sales Force Automation
Mark Smith, 25 January 2011
Let me share with you some case studies and videos about how companies improve their business with Sales Force Automation software like Microsoft Dynamics CRM. Here are their success stories. Case Studies: • “Large Finance Company Builds Ideal Sales Force Automation Tool by Harnessing Dataflow.” Le
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Top 10 Reasons to Implement Software for Sales Force Automation (SFA)
Mark Smith, 30 January 2011
I have been discussing SFA on my last few posts and have compiled a list of top reasons on why you should implement Sales Force Automation. * 1. High Level of Efficiency SFA software will smoothen your company's day-to-day and over-all operation. A successful SFA software implementation will polish
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Creating the Ultimate Demo Laptop for Showcasing Microsoft Dynamics CRM 2011 with SharePoint 2010
Mark Smith, 07 November 2010
I have been using an HP EliteBook 2740P with a Solid State Drive for the last few months and tried to set it up to effectively demo Dynamics CRM 2011. The Specifications are as follows: • Processor: Intel® Core ™ i7 CPU M620 @ 2.67GHz • Installed RAM: 8.00 GB 97.80 GB usable) • HDD: 146 G
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10 Tips That Will Help You Provide Great Customer Service
Mark Smith, 06 February 2011
As we all know, how we provide customer service, can make or break a business. Customer service is an essential part of our job and not just an extension of it. Customers are the life blood of our business, without them, we would not be in business. Thus it crucial for us to satisfy our customer’s n
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How Can Microsoft Dynamics CRM Help You Implement Great Customer Service?
Mark Smith, 12 February 2011
As we all know, there are a lot of ways to provide excellent customer service. But in my experience, having a successfully implemented customer relationship management system like Microsoft Dynamics CRM, there are a few things that you need to get right. Let me explain further why that is. Providing
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Evidence Supporting Great Customer Service Automation with Microsoft Dynamics CRM
Mark Smith, 19 February 2011
In my previous post, I talked about how Microsoft Dynamics CRM can help implement great customer service. Let me share to you some success stories on companies who have embraced Microsoft Dynamics CRM to implement customer service automation. * • A.W. Hastings is a Marvin Window and Door distr
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Microsoft Dynamics CRM - Creating Efficiencies for Not-for-Profit
Mark Smith, 27 February 2011
In my previous posts, I’ve talked about how Microsoft Dynamics CRM can help you with Sales Force Automation and Customer Service Automation. Now I’ll be discussing to you what Microsoft Dynamics CRM can offer with regards to other fields, mainly to Non-For-Profit Organizations and Non-Governmental O
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Improving Customer Acquisition with Marketing Automation and Microsoft Dynamics CRM
Mark Smith, 06 March 2011
I have discussed in my previous post how Microsoft Dynamics CRM help with sales force automation, customer service automation, and non-for-profit organizations. Now let me tell you how Microsoft Dynamics CRM can help with marketing automation to improve customer acquisition. As we all know, most of
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Microsoft Dynamics CRM Delivering Benefits to Polytechnics and Universities
Mark Smith, 17 March 2011
As we all know, Microsoft Dynamics CRM has helped in improving efficiency to different sectors, may it be a private or public company, governments or local authorities, non-for-profit or non-governmental organizations. Now, aside from those sectors I’ve discussed, Microsoft with its wide range of so
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What Microsoft Dynamics CRM For Education Has To Offer
Mark Smith, 19 March 2011
In this post I will continue my discussion regarding Microsoft Dynamics CRM for Education. I’ll be focusing on the key features and what it has to offer. Microsoft Dynamics CRM for Education is a complete management solution that provides the invaluable capability to attain a 360-degree view of a sc
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Integrating Microsoft Dynamics CRM and Microsoft Dynamics NAV
Mark Smith, 26 March 2011
Integration between Microsoft Dynamics CRM and Microsoft Dynamics NAV has arrived with the release of the Connector for Microsoft Dynamics. If you have a customer relationship solution that is based on Microsoft Dynamics CRM, then you can integrate it with Microsoft Dynamics NAV with the Connector f
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Upgrading Microsoft Dynamics CRM 4.0 0n-Premise to Microsoft Dynamics CRM 2011 Online in New Zealand
Mark Smith, 03 April 2011
With the release of the Microsoft Dynamics CRM 2011 Online and the great new features it offers, you might be wondering how you can upgrade if your currently running Microsoft Dynamics CRM 4.0 On-Premise. You may also have heard that Microsoft Dynamics CRM 2011 requires 64-bit architecture. T
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