Training in Microsoft Dynamics CRM

Mark Bradman, 01 May 2012

One of the best things about Microsoft Dynamics CRM is the wealth of training available to help you take full advantage of its functionality.

In fact, there is so much training available through multiple channels that it is almost overwhelming.

With this in mind, we will help simplify matters for you with this blog:

• Microsoft eLearning – Online Training
• Microsoft Classroom Learning – Instructor-Led Training
• Microsoft Certification

 

Training in Microsoft Dynamics CRM

1.       Microsoft eLearning - Microsoft’s very own online training courses which you can access through the Internet from across the world. Not only do these enable you to learn at your own pace but you can do so in any of 3 supported versions – 3.0, 4.0 and 2011.

This page is easy to navigate and apart from a ‘How to Buy’ tab it also links you all the Microsoft Dynamics CRM Training you could ever wish for:

Step 1 – Click for Microsoft Dynamics

Training in Microsoft Dynamics CRM

 Step 2 – Click Training By Product

Training in Microsoft Dynamics CRM

Step 3 – Click for Microsoft Dynamics CRM

Training in Microsoft Dynamics CRM

Step 4 – Click for your Version

Training in Microsoft Dynamics CRM

… and a world of knowledge opens up for you…

Not only do you get a list of the CRM Courses available, but also all the exams to test and prove your proficiency.

Training in Microsoft Dynamics CRM

 Step 5 – Click on the Course Number to display Course Details

Training in Microsoft Dynamics CRM

2.       Microsoft Instructor-Led Training (ILT)

Obviously, online training is not for everyone. People who lead busy lives at both home and work can find that off-site training is the only way they can effectively devote any time to their professional development.

Instructor-Led Training also offers other benefits:

• Learn from Microsoft Certified Trainers (MCTs)
• Interact face-to-face with instructors and other students
• Learn in a formal classroom setting.

All of the Microsoft Dynamics CRM courses are available as ILT. All you have to do is:

Step 6 – Enter the city in which you’d like to attend

Training in Microsoft Dynamics CRM

 Step 7 – Contact the Training Centre and book your class

Training in Microsoft Dynamics CRM

3.       Microsoft Dynamics CRM Certification

Once you’ve completed the training, why not get certified?

There is no better way of proving you know what you’re doing in a specialist field such as Dynamics CRM then by having a certificate to show it. Your employer (current and future) will know it, your customers will know it, and best of all you will know that you can stand tall as an IT Professional in your chosen field.

Microsoft’s certification for Dynamics CRM is:

Microsoft Dynamics Certified Technology Specialist

To achieve it, all you have to do is pass one of 4 exams depending on your area of expertise:

• User:                 Exam MB2-868: Microsoft Dynamics CRM 2011 Applications
• Installer:           Exam MB2-867: Microsoft Dynamics CRM 2011 Installation and Deployment
• Customiser:    Exam MB2-866: Microsoft Dynamics CRM 2011 Customization & Configuration
• Extender:        Exam MB2-876: Extending Microsoft Dynamics CRM 2011


Step 8 – Click on the Prometric Button & follow screens to select to schedule  your exam
 Training in Microsoft Dynamics CRM
Training in Microsoft Dynamics CRM

 

Training in Microsoft Dynamics CRM

 

Training in Microsoft Dynamics CRM

 

Training in Microsoft Dynamics CRM

 

Training in Microsoft Dynamics CRM

 

Simply pass the exam (you can retake it up to 5 times in a 12 month period) and certification is yours.