Introduction of New Software is Not Easy

John Eccles, 10 February 2013

Introduction of a new software system such as Dynamics CRM involves change and that change must be initiated, agreed, planned and managed.  But making change happen is not easy.  Human nature is stacked against you!

I recently read a quote from Bill Bryson which says it all. 

In A Short History of Nearly Everything, he talks about “The Five Stages of Innovation”, inspired by Alexander von Humboldt’s “Three Stages of Scientific Discovery.”

The five Stages of Innovation:

1.      People deny that the innovation is required

2.      People deny that the innovation is effective

3.      People deny that the innovation is important

4.      People deny that the innovation will justify the effort required to adopt it

5.      People accept and adopt the innovation, enjoy its benefits, attribute it to people other than the innovator, and deny the existence of stages 1 to 4.