Microsoft Dynamics CRM 2011 - Failed to find Windows Identity Foundation setup package (Windows 8)

Greg Olsen, 21 October 2012

You may receive the error:

Failed to find Windows Identity Foundation setup package

When attempting to configure Microsoft Dynamics CRM 2011 for Outlook to connect to your CRM organisation as shown below.

  

When you click on the View the Log File link, the error log reports the following information:

11:24:57|   Info| Checking whether installer is locally available
11:24:57|   Info| Local package for Windows Identity Foundation not found
11:24:57|   Info| Failed to find Windows Identity Foundation setup package
11:24:57|   Info| No FWLink defined for Windows Identity Foundation installer

11:24:57|   Info| Uninitializing COM.
11:24:57|   Info| Uninitialized COM.
11:24:57|   Info| === Setup bootstrap logging started 4/10/2012 11:24:57 a.m. ===
11:24:57|   Info| Bootstrap version: 5.0.9688.583.
11:24:57|   Info| User: greg.
11:24:57|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

Cause

Windows Identity Foundation feature is not turned on.

Note: This information has only been tested against Windows 8

  

Resolution

To resolve this issue; you will need to turn on the Windows Identity Foundation feature within the control panel.

To turn Windows features on or off, follow these steps:

1. From the Control Panel, click Programs, and then click Turn Windows features on or off. Administrator permission required if you're prompted for an administrator password or confirmation, type the password or provide confirmation.

2. To turn a Windows feature on, select the check box next to the feature Windows Identity Foundation. To turn a Windows feature off, clear the check box. Click OK.

Now when you attempt to configure Microsoft Dynamics CRM 2011 for Outlook again you should be shown the following successful screens.