Error in Workflow Designer When using Chrome

Ahmed Anwar, 17 August 2014

CRM users have always wanted to use CRM using other browsers like Chrome, FireFox etc. Microsoft added a new feature for browser compatibility from different Operating Systems. However, one day I got two calls from two different customers complaining about an error shown when creating an email inside a workflow process builder in CRM 2011. Unfortunately, the error message is not informative at all.



And downloading the log file does not lead to any useful information.

Unhandled Exception:

System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #892B9645Detail: 
  <ErrorCode>-2147220970</ErrorCode>
  <Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #892B9645</Message>
  <Timestamp>2014-08-17T21:09:25.4007042Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>

To solve this problem, just switch to IE 10. If you’re using IE 11, then enable the compatibility view.

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