My tips for MB2-868: Microsoft Dynamics CRM 2011 Applications

Megha Kainth, 18 November 2011

Microsoft Dynamics CRM 2011 Applications exam measures your capability in determining how proficient you are in using the CRM 2011 application.

This exam is specially designed for those individuals who wants to use and maintain Microsoft Dynamics CRM certification as a requirement of their job profile or for their organization and for salespeople, marketing people, service schedulers who want to understand the functionality of dynamics CRM 2011.

This exam has a total of 75 questions which are split into 4 sections. Percentage wise break-up of each section is highlighted below:

• Managing Microsoft Dynamics CRM Marketing Automation Applications (27 percent)
• Managing Microsoft Dynamics CRM Sales Applications (30 percent)
• Managing Microsoft Dynamics CRM Service Management Applications (24 percent)
• Managing Microsoft Dynamics CRM Service Scheduling Applications (19 percent)

Modes of Preparation:

Microsoft E-learning – Login on to Microsoft e-learning module and get yourself familiarized with functionality of Dynamics CRM by exploring the labs and solving the practice questionnaire.

Classroom training – You can attend the classroom training and get extensive knowledge from Microsoft certified trainers. It is worth a mention here that Magnetism conducts training programs at frequent intervals. Please contact us to know more about the details of the next training session.

Real time practice – Sign up for a free online trial and use the system as much as you can. Navigate between different sections and entities to make you familiar with Dynamics CRM application.

My tips for passing the MB2-868 exam successfully are emphasized below:

1. Know the difference between static marketing list and dynamics marketing list
2. Understand the concept of leads and leads conversion
3. Understand the difference between campaign and quick campaign
4. Understand the features of Dashboards and charts
5. Understand the concept of product catalog
6. Understand the perception of Goals
7. Practice different methods of Export to excel
8. Know what can synchronize between Microsoft Outlook and CRM
9. Understand the progression of Knowledge Base articles
10. Be knowledgeable about Articles and cases
11. Understand the concept of reporting and other analysis tools
12. Understand the process of Service scheduling and resource allocation

You can find out more about MB2-868 exam.

In my next blog post I will elaborate more tips for passing the MB2-868 exam, so watch out for my next blog. Good luck for your exam.